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Collection Agent (Accra, Ghana)

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Description

We are looking for a reliable and seasoned Collection Agent responsible for the proper collection of revenue from Champions and ensuring that every asset generates full value for money. 

What You’ll Do: 

  • Collect daily remittance from champions and achieve collection target to ensure positive cash flow
  • Monitor champion accounts to identify outstanding debts
  • Find and contact champions to request for overdue payments
  • Take actions to encourage timely debt payments
  • Report on collection activity and accounts receivable status
  • Update account status records and collection efforts
  • Record and update account information to aid in account resolution.
  • Maintain debtor’s book to ensure accuracy of debt status 
  • Collect and report other fines/penalties fees
  • Ensure that all monies received are deposited at the bank daily and evidence of deposit submitted to the Finance department for confirmation
  • Ensure that HMO fees and other fees to be deducted are properly collected from the champions in addition to their daily remittance

Requirements

  • National Diploma or degree in Accounting or related fields
  • Minimum of 1 year proven work experience
  • Proficient Knowledge of Customer Experience
  • Experience working as a Loan recovery officer or Teller for a Microfinance/Commercial bank is added advantage
  • Strong interpersonal and communication(written and oral) skills
  • Ability to maintain accuracy.
  • Ability to manage and juggle multiple priorities and projects
  • Attention to detail
  • Basic proficiency in MS Office Tools especially Excel
  • Problem Solving skills
  • People management 

Benefits

  • Competitive pay & benefits
  • Premium Health insurance cover
  • Consistent Learning and Development