EX2500878 Nairobi, Nairobi City, Kenya DHL Worldwide Express Kenya Limited Express Full-time Permanent Location Nairobi, Nairobi City, Kenya
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Role Description
- Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
Key Tasks
- Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
- Act as Tele Sales customers’ main contact for DHL.
- Build a strong client relationship to ensure that the account performs and grows to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Open mew accounts and ensure they trade profitably.
Customer/ Stakeholder
- Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
- Build a strong client relationship to ensure that the account performs and grows to maximum potential
- Manage a portfolio of customers via telephone.
- Liaise closely with Sales Channels
Autonomy
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
- Adhere to regional standards on profit margins and discount guidelines
- Any deviation from tariffs requires management agreement.
- Work under Limited supervision with periodic review
- Use independent judgment and determine best course of action through the interpretation of policies and procedures
Skills/ Qualifications
Experience
- 2-4 years of experience in related area of responsibility. Senior service, production or support roles highly appreciated in area of responsibility.
- Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks.
- Commercial minded.
- Good business acumen.
- Good one-one communication skills
Education
- Bachelor Degree /Tertiary Education or related work experience in related discipline