Founded in the UK in 2015 by Andrew Cargill, we are a remote team helping thousands of merchants worldwide to succeed. We let retailers offer exceptional flexibility and convenience to their customers through powerful and flexible tools for Shopify.
Our apps are the best on the market thanks to our extensive experience in e-commerce and the close relationships we have with our growing number of clients. Our Zapiet – Pickup + Delivery app alone is used by over 10,000+ Shopify merchants in more than 150 countries, from pop-up stalls to Fortune 500 brands.
The Role
We’re seeking three exceptional Merchant Support Specialist’s to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.
Who We’re Looking For
Required Qualities
- A patient, empathetic professional with a great sense of humor
- Exceptional written and verbal communication skills in English
- Tech-savvy and proficient with SaaS applications
- Proven Shopify experience
- Familiarity with Microsoft Teams and O365 suite applications
- Flexibility to work across Americas timezone, including weekend availability
- Strong independent working style with high self-motivation
- Availability in Americas and European time zones
Bonus Qualifications
- Fluency in a second (or third) language
- Additional e-commerce platform experience
Key Responsibilities
- Provide comprehensive customer support across multiple channels:
- Live chat
- Social media
- Telephone support
- Conduct personalized onboarding and setup sessions via video calls
- Develop and maintain help documentation and tutorials
- Analyze and track feature requests and support trends
- Contribute to continuous improvement of our support processes
Why Join Zapiet?
- Work with a self-funded, profitable company that prioritizes customer success
- Collaborate with an international team spanning 15 countries
- Make a meaningful impact on company growth
- Enjoy a dynamic, meeting-light work environment
- Opportunity for significant personal and professional development
Our Global Footprint
- Supporting over 10,000 merchants worldwide
- Team members in 15 countries
- 24/7 coverage across global time zones
- Cutting-edge e-commerce solutions
How to Apply
If you’re passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!
Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.