About Us:
At Skup, we believe in empowering businesses to achieve their goals through comprehensive eCommerce coaching. As we continue to grow, we’re seeking a dedicated Customer Success Manager who is passionate about fostering customer satisfaction and driving success.
Position Overview:
As the Customer Success Manager at Skup, you will play a pivotal role in shaping the customer journey, ensuring consistent communication and satisfaction while driving customer success. Your primary responsibilities will include providing tailored support through various communication channels and developing strategic customer success processes.
Key Responsibilities:
Customer Communication:
Act as the primary point of contact for customer inquiries, delivering exceptional service via HubSpot, phone, and SMS.
Conduct regular check-ins and Zoom calls to assess and address customer needs, providing guidance and assistance as required.
Process Optimization:
Develop and refine standard operating procedures (SOPs) to streamline the customer success journey, ensuring a seamless experience for both clients and the internal team.
Collaborate with cross-functional teams to identify opportunities for improvement in customer engagement and retention.
Onboarding:
Facilitate the onboarding process for new customers, ensuring a comprehensive understanding of our eCommerce coaching services.
Tailor onboarding strategies to individual client needs, providing personalized support to set them up for success.
Qualifications:
- Exceptional English language proficiency with clear and comprehensible accent.
- Strong communication skills, particularly for regular phone and Zoom interactions.
- In-depth understanding of eCommerce practices and customer service.
- Familiarity with HubSpot, ActiveCampaign, Aloware, Google Sheets, and Notion is highly desirable.
Application Instructions:
Please begin your application with the words “Detail Oriented” to confirm that you’ve thoroughly read this post. Then, include 2-3 paragraphs explaining your motivation for working in the customer success field and your career aspirations. Make sure to highlight any relevant experience, particularly with HubSpot.
Tools & Software Experience (Preferred but Not Required):
- HubSpot (strongly preferred)
- ActiveCampaign
- Aloware
- Google Sheets
- Notion
Join Us:
Be a part of a dynamic team that values customer success and seeks innovative ways to elevate our clients’ businesses. We look forward to discovering how your passion for customer success can contribute to our continued growth.
Cheers,
Devin Zander